Frequently Asked Questions

We are based in West Bromwich in the West Midlands and operate all over mainland UK. We also deliver to and from France, Spain, Belgium, the Netherlands, Germany and Poland.

Monday to Friday 9:00–17:00 and Saturday 8:00–17:00. We are closed on Sunday.

Parcel and oversize item delivery, pallet delivery, large furniture, professional and complex house moves, a packing service, UK and Europe freight forwarding, and customs clearance. See all our services.

Every job is priced individually, based on distance, the size of your load and any extra help you need. Fill in our moving cost form and we will calculate your price and get back to you. It is free and there is no obligation.

As a guide: a small van for a few boxes or items, a medium van for a studio or one-bedroom flat, a Luton van for a two to three-bedroom home and a 7.5 tonne lorry for larger moves. Not sure? Describe your load in the quote form and we will advise.

No. For moves to and from Europe, a pickup window of around three days either side works best and it does not need to be an exact date.

Yes. Standard loading and unloading from the vehicle by the driver is included. If you need extra helpers for a larger move, let us know in your quote request.

Every consignment gets a tracking number. Enter it in the tracking box on our home page to see where your delivery is, from collection to delivery.

The recipient signs for the delivery as proof of receipt, and we take a photo of the parcel and recipient at the moment of delivery.

Yes. Our tracked service is ideal for online sellers: share the tracking number with your buyer, and use the signature and photo as proof of delivery. Read our guide for online sellers.

Yes. We deliver pallets across the UK with a tail lift available on request, and a pump truck and trolley may be available. We also deliver oversize items and large furniture such as chests of drawers and cabinets. See how to prepare a pallet.

Yes. We offer professional house moves, including complex moves across the UK and moves between the UK and Europe, with a friendly, hard-working team and a fully covered fleet.

Yes. Our stress-free packing service protects your belongings for the journey. Ask for it when you request a quote.

Keep passports, important documents, medicines, jewellery and other valuables with you rather than in the vehicle. Our guide to moving to Europe has a full checklist.

Yes. We help with UK and Europe import and export declarations. Leave it to us and we will do everything for you. See customs clearance.

Most business shipments need an EORI number, a commercial invoice, a packing list, commodity codes and the country of origin. Read our customs guide for details.

Yes. We can help with transit documents (T1, T2), safety and security declarations (S&S GB and ENS) and Goods Movement References (GMR).